Privacy statement

Who we are

Payfound is a trade name of Jufest (KvK number 99745305, VAT number NL005407240B07, Populierendreef 964, 2272 HG Voorburg, hello@payfound.app). It is a service that helps Dutch businesses that invoice other businesses get paid faster.

We connect to your accounting software and follow up unpaid invoices in your name.

Our role under the GDPR

For the data of your clients, you are the controller and we are the processor. This covers names, contact details, invoice data, replies, and call recordings or transcripts.

We sign a data processing agreement with you for this.

For the account data of your own users, we are the controller.

What data we process

From your users, we keep the data needed for the account and for logging in.

From your clients, we process the data you give us through your accounting software (Moneybird, Exact Online, SnelStart, e-Boekhouden or Twinfield) or through a CSV or Excel upload.

How we use AI

We use AI to write messages and to sort replies. Phone calls are made by an AI assistant, which says at the start of the call that it is an AI assistant.

We calculate the statutory late-payment compensation (art. 6:96 BW) and the statutory commercial interest (art. 6:119a BW) with code, not with AI.

Sub-processors we use

We plan to use the parties below as sub-processors. The list is not final and will be confirmed before we go live.

• Supabase: database hosting (EU region)
• Anthropic: AI text generation and classification. Under its API terms, it does not train on your data
• Postmark: email
• Twilio: SMS
• Retell AI: phone calls
• Briefverzenden: letters
• SendRegistered, delivered by PostNL: registered letters
• Mollie: payments and Payfound's own billing

Security

We encrypt contact details and message bodies inside the application with AES-256-GCM. Row-level security makes sure each customer only sees its own data.

We host in the EU.

How long we keep data

We keep customer data for as long as the contract runs. After that we keep invoice data for 7 years, because of the legal tax retention period.

We delete message bodies and call transcripts 24 months after the invoice is settled. If you ask us to delete your account, we do so within 30 days, except where the law requires us to keep data.

Your rights and contact

You have the rights below over your data. Email us at hello@payfound.app to use them.

If you disagree with how we handle your data, you can file a complaint with the Autoriteit Persoonsgegevens, the Dutch data protection authority.

• Access
• Correction
• Deletion
• Restriction of processing
• Objection
• Portability